PRIVACYPOLICY

Purpose, Duration, and Legal Basis of Data Processing:

The data provided by the user will be processed for the following purposes:

Responding to user requests or inquiries submitted via the contact form on our website. We collect and process the user’s personal data to handle and manage their request, inquiry, or any petition made through this form. These data will be retained for as long as necessary to fulfill the request and for the minimum legal period of 3 years.

The legal basis for processing these data is the user’s consent, granted by selecting the privacy policy acceptance checkbox before submitting the request. The user has the right to withdraw consent at any time, without affecting the lawfulness of processing based on prior consent.

Managing user experiences or opinions regarding our products and/or services, through testimonials published on our website to assist other users. The only personal data published in the testimonial will be the user’s name and city. These data will be retained until the user requests their removal and for a minimum legal period of 3 years.

The legal basis for processing user data is the consent provided by the user when registering through the designated form on the website and selecting the checkbox accepting our privacy policy before submitting their request.

Enhancing the user’s browsing experience: These data will be retained until the user revokes their consent by deleting cookies, and for the minimum legal period of 3 years.

The legal basis for improving browsing experience is the user’s consent when accepting cookies. The user has the right to revoke consent at any time, without affecting the lawfulness of the processing based on prior consent.

Managing our social media and sending updates about our activities and products: These data will be retained until the user withdraws their consent and for the minimum legal period of 3 years.

The legal basis for managing our social media and sending updates is the user’s consent. The user may revoke consent at any time, without affecting the lawfulness of processing based on prior consent.

Managing the “Customer Support Chat” service available on our website for any questions regarding our services/products**: To constantly improve the quality of our customer service, chat history is recorded for analysis and improvement purposes. These records are deleted after evaluation and after fulfilling the minimum legal retention period of 3 years.

The legal basis for chat service management is user consent. The user has the right to revoke consent at any time, without affecting the lawfulness of processing based on prior consent.

Sharing or Communicating Personal Data & International Transfers:

Your data will not be shared or transferred to third parties unless there is a legal obligation or it is required for service providers linked to the Data Controller acting as data processors.

No international data transfers are conducted. If such transfers were to occur in the future, you would be informed in advance to obtain your explicit consent.

Data Update

To ensure that personal data remains up to date, the user must inform us of any changes. Otherwise, we are not responsible for the accuracy of the information.

The user guarantees that the personal data provided is truthful, ensuring that all information corresponds to their actual situation, is up to date, and accurate. The user is obligated to notify us of any modifications.

Mandatory Nature of the Requested Information

If a user provides third-party data to Global Door for any purpose, they guarantee that they have lawfully obtained such data, have informed the affected individuals beforehand, obtained their consent for sharing, and that the information provided is accurate and truthful.

Third-Party Data

All our forms include an asterisk (*) next to mandatory fields. If the user does not provide this required information or does not accept the privacy policy checkbox, the submission of information will not be permitted.

Data Subject Rights

You have the right to access your data and obtain confirmation about its processing, as well as a copy of the personal data being processed. You also have the right to: Update and request rectification of inaccurate data. Request the deletion of data that is no longer necessary for the purposes for which it was collected. Request restriction of data processing and object to its processing, including revoking your consent. Exercise the right to data portability. Not be subject to automated decision-making based solely on the processing of your personal data. You can exercise your rights by contacting us via email at: ventas@benitezglobal.com.

you believe that your rights have not been properly addressed, you have the right to file a complaint with the supervisory authority at www.aepd.es.

Processing of Minors’ Data

Anyone providing personal data through the forms on this website and accepting its processing declares that they are over 14 years old. Access to and use of the portal by individuals under this age is strictly prohibited. If at any time the Data Controller detects that a child under 14 years old has provided personal data, we will proceed with the immediate deletion of such data. Additionally, parents or legal guardians may contact Global Door at any time to block the access account of minors under their care who may have registered with false information.

Social Media

The purpose of social media platforms such as Facebook, Twitter, Instagram, and others is to increase visibility and promote the activities carried out by our organization. These platforms store personal data on their own servers and operate under their own privacy policies. We recommend reviewing and reading the terms of use and privacy policies of each social network when registering, taking into account the various privacy settings available to adjust the level of profile visibility.

Cookie Processing

A cookie is a small file that is downloaded and stored on the user’s computer when they access a website. Cookies allow the website to: Store and retrieve information about user browsing habits. Depending on the information stored and the way the user interacts with their device, cookies may be used to recognize the user.

Users have the option to prevent cookies from being generated by selecting the appropriate settings in their browser program. Puede obtener más información leyendo nuestra Política de Cookies. For more details, please read our Cookie Policy.